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"Q-Course: Total Quality & Organizational Change Management"Q-Course: Quality & OrganizationBy Bob Legrand
Free Quality Course sample - Contents
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Table of Contents1. The Development Process......................................... 6 .................................... 6 1.2 Development Quality Requirements ........................... 91.3 Creating Testable Product Specifications ................. 141.4 Modeling Product Properties for Design ................. 171.5 UML Modeling .......................................................... 211.6 Quality in the Development Process ......................... 30.....................................................................................30 CMMI ...................................................................................34TQM .....................................................................................37PMMM .................................................................................41P-CMM .................................................................................421.7 Review of the Development Project .......................... 442. Quality in the Organization...................................47 ...................... 47 .................................................................................47 ITIL ......................................................................................50CobiT ....................................................................................522.2 General Quality Standards ......................................... 56.................................................................................57 2.3 Improvement of the Quality Process ......................... 602.4 Quality in the Production Process ............................. 662.5 Planning of a Development Project ........................... 742.6 Use of Metrics in Project Planning ............................ 832.7 Management of Changes ........................................... 882.8 Management of Project Information ......................... 913. The Structured Testing Process............................94 ............................................ 94 3.2 Test Organization ....................................................... 98.....................................................................................99 TMap ..................................................................................101TPI ......................................................................................103TTCN-3 ..............................................................................1043.3 Testing the Specifications ........................................ 1053.4 The Test Types ......................................................... 1093.5 The Test Plan ............................................................ 1113.6 Modeling Functional Tests ..................................... 1143.7 True Testing and False Testing .............................. 1223.8 Creating Logical and Physical Test Cases .............. 1293.9 Findings Registration and Handling ...................... 1373.10 Setting up a Test Environment ................................ 1393.11 Controlled Testing .................................................... 1443.12 User Interface Testing .............................................. 1483.13 Automated Testing ................................................... 1513.14 Testing without Product Specifications .................. 1573.15 Report of Test Results .............................................. 1613.16 Review of the Testing Process ................................. 1633.17 Case study ................................................................. 1664. Change Processes in the Organization............172 ......................... 172 4.2 Human Processes in the Organization ................... 1754.3 Changes in the Organization ................................... 1814.4 Change Models applied in Organizations .............. 186................................................195 4.5 Q-Course: the Road to Quality ................................ 196Index ....................................................................................198 References ..........................................................................200 Price: US$19.99
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